Return & Exchange Policy


You have up to 7 days for eligible items to make a return request after your order has been delivered.  



Place the item in its original packaging, including any accessories, tags, labels or freebies.



Place the item(s) in their original packaging with all accessories and drop off your item(s) or schedule a pick-up with one of our delivery agents



Once we receive your returned item, we will inspect it and process your refund within 48 hours via voucher or bank transfer depending on your selected option. 

Shipping Policy

The Rift Healthcare Services & Support  Ltd promises to provide you with the best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package is delivered to you intact and on time by our delivery team. Just proceed with your order and we’ll do the rest.

Tracking my Order

You can track your order in two ways: Clicking on the 'track your order' link given in your order confirmation email, or Entering your order number on this page Order Tracking Click here for information about the expected delivery timeline. For any inquiries contact our Customer Service Call Center at  

Please Note

You can choose not to accept an item on the spot (for example in the unlikely case that it was the wrong item delivered from what you had ordered). It is not possible to open products bearing a manufacturer’s seal and to return them on the spot. If there is a problem, please follow our return policy & we will support you.

Orders shipped from Overseas may incur an extra international customs fee automatically calculated on checkout

Our package sizes are classified as follows:

  • Special Small:

  • Small: Items that can be Delivered through Motorbikes (FREE DELIVERY WITHIN NAIROBI)

  • Medium: Items that needs Small Vans (FREE DELIVERY WITHIN NAIROBI)

  • Large: Items that Needs Truck Delivery- (FREE DELIVERY WITHIN NAIROBI FOR ITEMS BOUGHT ABOVE KSH 65000)

Delivery Charges Within Nairobi Metropolitan

  • Starndard Rate of KSH 200

  • Enjoy Free Delivery for most of the items shopped above KSH 3000 that do not require special delivery arrangements such as trucks.

  • The Company reserves the right to Impose  appropriate Delivery cost for Items that Require Special Delivery Plans. However for Products purchased in excess of Ksh 65000,the Delivery charged will be totally waived for all categories.


Please Note:

  • Note that the above figures are average fees charged per order/ per item and may vary from one city to another.

  • Ordering MORE ITEMS together will allow you to SAVE on shipping fees - You pay reduced fees for the 2nd item onwards!

  • Small and Medium items: for orders with 2 or more items, the shipping fee applied will be the multiple item fee corresponding to the biggest item in the order.

  • Large items: shipping fees will always be charged separately since these items require specific transport arrangements.